DBazaar Return and Refund/Exchange Policy

At DBazaar, customer satisfaction is our top priority. We strive to ensure that you are happy with your purchase. Please review our refund and return policy below:

Return Policy for Store Pickup

• Eligibility: Items purchased for store pickup can be returned within 7 days of purchase, provided you have the original receipt.
• Non-Returnable Items: Please note that frozen, dairy, and perishable food items cannot be returned under any circumstances.
• Store Credit: Any returned items will be credited to your account as store credit for future purchases.

Return Policy for Online Purchases

• Defective or Incorrect Items: If you receive an item that is defective, damaged, or not as described, please contact us within 7 days of delivery to initiate a return.
• Refund Process: If we do not have the item you paid for in stock, we will issue a full refund to your original payment method.
• Conditions for Returns: Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Cancellation Policy

• Order Cancellation: If you need to cancel your order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, we cannot cancel it.
• Delivery Issues: If you are unreachable at the time of delivery, we may cancel your order on your behalf. A restocking fee may apply.

Exceptions / Non-Returnable Items

• Certain items are non-returnable, including:
  • Perishable goods (e.g., food products, flowers)
  • Custom products (e.g., special orders)
  • Personal care items (e.g., beauty products)
  • Sale items and gift cards

If you have any questions or concerns regarding your specific item, please feel free to reach out to our customer support team.